True customer service is meeting the needs and expectations of the customer as defined by the customer. We at Custom Tours are more concerned about you and your travelers – not to mention all the details that go into making your tour operate flawlessly – than you can ever imagine. We truly care.
We ask questions of you at the onset to determine and understand your needs so we can match your requirements to the tour product we create for you. We make as many changes as are needed and continue to make changes as you see fit. Sometimes you may think of something closer to the actual tour than you did when your tour was first created. Don’t be afraid or embarrassed to ask us to make changes. That is what we are here for! We want your 100% satisfaction!
Our clients tell us time and time again that nobody does what Custom Tours does, or cares as much about them as we do. We are your partner, and will do our utmost to make you look good.
Choosing Custom Tours for your travels through New England, Eastern Canada, New York, or even Scotland, will afford you the best possible itinerary for your loyal travelers. We offer a relaxed pace, a fun-filled itinerary, amazing guides, exclusive components, and scrupulous attention to detail, all of which ensure that your loyal travelers will want to rebook with you.
Remember, at Custom Tours, we not only talk the talk, we walk the walk!